Product Strategy, Project Planning, Design, Product Development, Adoption
Abacus CPAs, a national accounting firm, services hundreds of clients. During tax season, it was commonplace for associates and partners to receive dozens of calls throughout their day. Clients were eager to hear the status of their tax return. The Abacus executive team, in partnership with WynHouse, conceptualized a digital solution. The solution provides a no-extra-work integration for the accounting team and an always-on status tracker for Abacus’ clients.
Accounting associates received high client call volume inquiring about client tax-return statuses. Associates and partners field status-update calls across time zones and a wide range of business hours.
The partnership between Abacus CPAs and WynHouse generated a product that will have lasting impacts on Abacus CPAs’ client experience. Two-fold, it will drive up associate productivity, and quality of work life, by decreasing the amount of status-check calls from clients.